IT Support & Managed Services

Proactive, enterprise-grade IT management that keeps your business running 24/7. Our managed services cover everything from helpdesk support to infrastructure monitoring, with SLAs guaranteeing 99.95% uptime and sub-30-minute response times for critical issues.

Comprehensive IT Operations

We become an extension of your team, providing end-to-end management of networks, cloud systems, security, and end-user devices. Our tiered support plans scale to meet your needs and budget.

Our Service Offerings

Helpdesk Support

24/7/365 technical support with guaranteed response times (15 min for P1 incidents)

Network Operations

Proactive monitoring, patch management, and performance optimization

Why Outsource IT to Us?

Typical results for our managed services clients:

40-60% lower IT operational costs
90%+ first-call resolution rate
99.95% system availability
50% faster incident resolution
Enterprise security at SMB budgets

What's included in your basic support plan?

Our Essential plan includes 24/5 helpdesk, remote support, patch management, and basic monitoring with 1-hour response for critical issues. Premium plans add 24/7 coverage, onsite support, and 15-minute response SLAs.

How do you handle security updates?

We implement a phased patching schedule: critical updates within 24 hours, security patches within 72 hours, and feature updates during maintenance windows. All updates are tested in staging first.

Can you support our industry compliance needs?

Yes, we maintain expertise in HIPAA, PCI-DSS, SOC 2, and GDPR compliance frameworks. Our team documents all procedures and generates audit-ready reports for your compliance needs.

Do you provide monthly reporting?

All clients receive detailed monthly reports including ticket metrics, system health, security status, and improvement recommendations. Executive summaries highlight business-impacting insights.